Privacy Policy

Overview

Harris Production Services, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our online store at store.harrisproductionservices.com. Please read this policy carefully. By using our store, you agree to the practices described in this policy.

Information We Collect

Information You Provide

• Name, email address, and password when you create an account
• Billing and shipping address when you place an order
• Phone number, if provided voluntarily
• Communications you send us (support emails, inquiries)

Information Collected Automatically

• IP address and general geographic location
• Browser type and operating system
• Pages viewed and time spent on the site
• Referring URLs

Payment Information

We do not collect or store payment card information on our servers. All payment transactions are processed securely by our third-party payment processor. We receive only a transaction confirmation and the last four digits of your card number for record-keeping purposes.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping notifications
• Manage your account and provide customer support
• Communicate with you about your orders, returns, or inquiries
• Send transactional emails (order confirmations, shipping updates, return confirmations)
• Send promotional emails, if you have opted in — you may unsubscribe at any time
• Improve our website, products, and services
• Detect and prevent fraud and unauthorized transactions
• Comply with applicable laws and regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. These include:

• Shipping carriers (UPS, FedEx, USPS) — to deliver your order
• Payment processors — to handle payment transactions securely
• Email service providers — to send transactional and marketing emails
• Analytics providers — to help us understand site usage (data is anonymized)

We may also disclose your information when required by law, to enforce our policies, or to protect the rights, property, or safety of Harris Production Services, our customers, or others.

Cookies & Analytics

Our website uses cookies and similar technologies for essential features (such as remembering your shopping cart) and, only with your consent, for analytics and marketing attribution. You can instruct your browser to refuse all cookies, but some portions of the site may not function properly (for example, your cart may not persist between visits).

Optional cookies (require your consent)

• Google Analytics 4 (_ga, _ga_*; up to 2 years) — helps us understand site usage. IP addresses are anonymized, and GA4 loads only after you accept analytics cookies.
• Attribution cookie (gl_attr; 1 year, first-party, Secure) — records how you found us (e.g. campaign or referring site) so we can measure marketing effectiveness. It is set only after you accept analytics cookies.

When you first visit, you can accept or reject these optional cookies via the consent banner. Rejecting means no analytics cookies are set. You can change or withdraw your choice at any time by clicking Cookie settings in the footer — this re-opens the banner, and rejecting removes the attribution cookie.

Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven years for tax and accounting purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at store@harrisproductionservices.com.

Children's Privacy

Our store is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Your continued use of our store after any changes constitutes your acceptance of the updated policy.

Contact

If you have questions or concerns about this Privacy Policy, please contact us at: